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The Voice of the Agent Podcast
A podcast for UK estate agents, marketers, and property pros. Explore trends, data, and branding strategies to grow and futureproof your agency.
Each episode features actionable insights from industry leaders, explores data from The Voice of the Agent report, and breaks down the marketing strategies powering modern estate agencies. Learn how to build trust, improve visibility, and stay ahead in a shifting property market. Hosted by the team at We Are Unchained.
All Episodes
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EP.8: Cost, Chaos, and Compliance: Building a Resilient Agency in 2025
In this no-holds-barred session from Voice of the Agent 2025 Part 2, we ask a brutal but necessary question: Why are agents still drowning in costs, confusion, and compliance chaos—despite having more tech and tools than ever? We break down what agents can actually do about economic pressure, tech fatigue, material information enforcement, and trust erosion with real tactics, not just theory. COVERED TOPICS Why video and VR could slash overheads in half The untapped power of 360 tech in agency ops Why agents are paying for 13 tools and using 2 How to appoint a “Tech Champion” internally (and why it matters) How to pitch compliance so clients don’t run What material information rules actually mean now CMA is involved Why jargon is eroding client trust Real-life seller horror stories (and how to avoid being that agent) The new definition of “customer experience” in property Why consumers forget everything every 9 years and what that means for you Why talking like a human is your best marketing move #EstateAgentReality #VoiceOfTheAgent #TechOverload #MaterialInfoMatters #TrustBeforeTech #AgentMistakes #ClientExperience #EstateAgencyReform #UnchainedThinking-1.png)
EP.7:Agents Are Wasting Millions Thinking Portals Are Marketing
Nearly two-thirds of an average UK estate agent’s marketing budget disappears into portals and most of them can’t explain why. In this explosive panel top industry minds call out one of the biggest financial blind spots in the property game. From the myth of social media as strategy to the untapped power of PR, this episode unpacks what real marketing looks like and why agents who get it are pulling ahead. COVERED TOPICS Why portals are a utility, not marketing The shocking 10.4% stat for all non-portal marketing Why agents still think social media is a strategy The hidden ROI of PR and why no one’s using it How high-growth agents spend and win Why your CFO is killing your pipeline Brand vs lead gen vs product marketing Long-term trust vs short-term wins Zero-based budgeting for smarter marketing decisions Why listings are only step one Marketing mistakes that cost agents millions #EstateAgentMarketing #VoiceOfTheAgent #PRNotPortals #RealEstateMistakes #MarketingROI #TrustAndBrand #UnchainedThinking #AgentGrowth #UKPropertyIndustry-1.png)
EP.6 :The Mental Health Crisis in Estate Agency
In this episode of The Voice of the Agent Podcast, titled "EP.6: The Mental Health Crisis in Estate Agency," we dive into the pressing issue of mental health within the estate agency industry. With 42% of agents reporting mental health challenges in 2023, the discussion highlights the intense pressures from both within and outside the industry. I explore how social media exacerbates stress and the importance of recognizing and addressing mental health issues. We discuss the role of organizations like Agents Together and Property Mark Trust in providing support and mentorship. The episode emphasizes the need for open conversations, self-awareness, and the importance of seeking help. Join me as we unpack these critical issues and explore solutions for a healthier work-life balance in estate agency..png)
EP.5:No License. No Training. No Problem?
In this no-holds-barred episode, we tackle the uncomfortable truth: Anyone can sell your home no license, no qualifications, no accountability. We break down exclusive survey data from The Voice of the Agent 2025, revealing that 4 in 5 agents and consumers want regulation… yet 17% of agents don’t want to be regulated or qualified at all.Russell Quirk and the panel expose why this matters not just for standards, but for trust, fees, and the future of the industry. Topics covered: Why estate agency is still the Wild West The link between qualifications and higher fees Why consumers expect more and aren’t getting it Should unqualified agents be shut down? Could better training finally raise the bar? #EstateAgentsUK #VoiceOfTheAgent #UKProperty #RealEstateReform #PropertyQualifications #RaisingStandards #HousingMarket #UKHousingCrisis #RegulationNow #ProfessionalEstateAgents #PropertyPolitics #UnlicensedToSell #LettingAgents #TrainingMatters #RER #PropertyFees #EstateAgencyTruths