EP.8: Cost, Chaos, and Compliance: Building a Resilient Agency in 2025

The Voice of the Agent Podcast

• 13 min

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In this no-holds-barred session from Voice of the Agent 2025 Part 2, we ask a brutal but necessary question: Why are agents still drowning in costs, confusion, and compliance chaos—despite having more tech and tools than ever? We break down what agents can actually do about economic pressure, tech fatigue, material information enforcement, and trust erosion with real tactics, not just theory. COVERED TOPICS Why video and VR could slash overheads in half The untapped power of 360 tech in agency ops Why agents are paying for 13 tools and using 2 How to appoint a “Tech Champion” internally (and why it matters) How to pitch compliance so clients don’t run What material information rules actually mean now CMA is involved Why jargon is eroding client trust Real-life seller horror stories (and how to avoid being that agent) The new definition of “customer experience” in property Why consumers forget everything every 9 years and what that means for you Why talking like a human is your best marketing move #EstateAgentReality #VoiceOfTheAgent #TechOverload #MaterialInfoMatters #TrustBeforeTech #AgentMistakes #ClientExperience #EstateAgencyReform #UnchainedThinking